On ICICI Bank Canada, we think into the offering the finest services to our customers. We offer people with easy access to recommendations, services and products, and also the ways to obtain issues solved. For those who have a grievance regarding the goods and services off ICICI Bank Canada we remind you to definitely stick to the procedure less than. You could improve your issue with more suggestions at any time. You may want to approach people external or internal officials individually at any go out.

For those who have a concern otherwise encountered a problem, excite telephone call all of our 24-hours Consumer Get in touch with Heart toll-free on 1-888-424-2422 regarding Canada or the You.S., from the step one-800-200-3340 away from Asia, on 108001402844 regarding South Asia, in the 108007142825 off North Asia, in the 12280928 off Vietnam, at the 180011102974 off Philippines, during the 1-416-847-7979 of in other places (label assemble) otherwise e-send united states within

For financial related inquiries, excite contact all of our Mortgage Consumer Contact Centre cost-free on step 1-866-726-0825 (8 an effective.yards. to eight p.m., in the united states, Friday so you can Tuesday), or by the fax within 1-866-399-3018, otherwise by e-mail during the

Whether your quality obtain does not fulfill your traditional, you may generate on Head of Support service during the

Please quotation the Solution Demand (SR) Number or their Mortgage loan Membership Amount throughout your own communications to simply help united states help you best.

If you’re let down to the resolution, you’ll then get in touch with ICICI Bank Canada’s Issues Administrator of the post or email address. The Complaints Officer often accept all of your correspondence within one or two organization days of bill thereof and certainly will work upon achievement from a beneficial detailed study. The fresh ICICI Lender Canada Issues Manager are going to be called at the:

Submitting a complaint

For those who have unanswered questions, or unresolved inquiries otherwise problems concerning way in which personal information is amassed, made use of, or announced of the ICICI Bank Canada, you can contact ICICI Lender Canada’s Confidentiality Officer by the post otherwise email. The office of your own Privacy Officer are an internal independent human body depending to deal with privacy inquiries. New Privacy Administrator tend to acknowledge all of your current telecommunications inside one or two organization times of acknowledgment and you can behave through to conclusion away from an in depth research. A duplicate of our Client Confidentiality Code can be obtained in the the ICICI Bank Canada place of work or from your Privacy Officer. The fresh new ICICI Financial Canada Privacy Administrator are called in the:

If, immediately after seeking almost every other streams, you then become your problem is still unsolved, you might contact the office of the Elder Problems Manager in writing otherwise of the cellphone. Any office of your Elder Grievances Administrator are an inside independent muscles that is built are in keeping with business conditions for resolving grievances.

Issues regarding prospective tied up offering techniques ought to be treated because of any office of one’s Elder Grievances Administrator. Brand new Elderly Grievances Administrator have a tendency to know all your valuable telecommunications inside a couple working days regarding acknowledgment and can after that have a look at their concerns with ICICI Bank Canada on your behalf. You can also rest assured that brand new Elder Complaints Manager snacks the condition otherwise state with all due attention. The help of the new Elderly Problems Administrator is cost-free. The new ICICI Financial Canada Senior Grievances Officer will likely be contacted within:

If you’re not satisfied with the experience drawn by the ICICI Financial Canada to answer their loans Haswell CO concern, please contact an external independent muscles for further assistance.

Submitting an issue with Exterior Separate Authorities

Ombudsman getting Financial Functions and you will Investments Particular problems one to continue to be unsolved shortly after are analyzed by the ICICI Lender Canada Elder Problems Officer is led for the Ombudsman to have Financial Functions and you can Assets (new “Canadian Financial Ombudsman”). The newest OBSI is a different place of work guilty of assisting banking users employing issues. If you want, this new ICICI Bank Canada Senior Issues Administrator will help you into the forwarding your own questions towards the OBSI.

Mail: Ombudsman for Banking Attributes and you can Investment 20 King Highway Western, Room 2400 P.O. Box 8 Toronto, Ontario, M5H 3R3 Cost-free: 1-888-451-4519 Cost-free Fax: 1-888-422-2865

The new Economic User Department of Canada Brand new Financial Individual Agencies from Canada (FCAC) means federally managed creditors (including financial institutions) follow federal individual safeguards guidelines, and it investigates one criticism one relates to a potential infraction. When you have a problem out of a prospective solution out-of a great consumer coverage law, a general public relationship, otherwise an industry password away from conduct, you can share your complaints into FCAC.

Mail: Monetary Individual Company from Canada 427 Laurier Avenue West fifth Flooring Ottawa, Ontario K1R 1B9 Cost-free: English: 1-866-461-FCAC (3222) French: 1-866-461-ACFC (2232)

Any office of the Confidentiality Commissioner of Canada If you think compatible action wasn’t taken by the ICICI Lender Canada Privacy Officer to resolve your confidentiality issues, you ought to get in touch with any office of your own Privacy Commissioner out-of Canada (OPCC). This new OPCC is a different work environment accountable for helping customers which have its privacy issues. If you want, the new ICICI Financial Canada Privacy Officer can assist you in the forwarding the questions on the OPCC.